Do you Accept My Insurance?

Insurance-based care models are heavily directed by insurance reimbursement rates.  This greatly impacts and limits the amount of time and attention a Physical Therapist can provide each patient at their visit, and can also influence the treatment modalities that can be used. On Track’s model of care is different, and allows us to focus on just YOU for the entire appointment from start to finish. This extra time allows us to listen to your every need and concern at each visit. To provide you with a individualized treatment plan of care (not treatment pre-determined by an insurance company that has no education in patient care) we do not directly bill your insurance company. We do however provide you with a receipt that allows you to submit for any type of benefits you may have. We are more than happy to help guide you in this process as well.

I was told I need Therapy 3x per week?

Physicians often recommend Physical Therapy 3x per week. You should realize that these are general guidelines.  At On Track Physiotherapy, we spend a full hour of one-on-one treatment.  This focused time period allows us to also provide you with plenty of education so that you can successfully treat yourself at home as well. At On Track, our focus is on the “quality” of the time spent with the patient at their appointment.  A typical patient at our clinic will schedule 1x per week or every other week. Focused attention to detail and a specific plan of action, we expect to give you faster results and less visits overall.

Do I need Referral from my Doctor or Insurance Company?

In the state of Michigan, you do NOT need a Physician Referral to see a Physical Therapist.  To provide you with the best treatment possible, we do not participate with Insurance Companies. If you have Out-of-Network Benefits and would like to submit a claim with the receipts provided for you, then you MAY need a Physician Referral for your Insurance Company to honor this benefit.

Can I Use A Health Savings Account?

YES! Health Savings Accounts or Flexible Spending Accounts are both accepted!

What type of payment do you accept?

Payments can be made through Cash, Check, Credit/Debit Card, Health Savings Account (HSA), or Flexible Spending Account (FSA).

What should I wear?

Be sure to bring clothes that are comfortable to exercise in, and allow easy access to your injured body part. Changing rooms are available for your use.

What should I bring to my first visit?

Be sure to bring copies of any medical records you feel might be helpful for us to see, such as copies of operative reports or results of imaging (X-ray, MRI, CT Scan) studies.