If you are going to trust a healthcare provider with your recovery, it's important to know what distinguishes high quality from poor quality. After reading this post you should know the difference so you can ask the right questions before getting started. That way you never have to experience poor care!
What Poor Quality of Care Looks Like:
This is my rant for the month. A good amount of the clients we see, come to us after having failed elsewhere or by another healthcare provider. Some have felt pretty much ready to give up and ‘just live with it, until they were talked into giving us a try by previous clients of ours.
In most cases these folks tell me that they were actually only seen briefly by their healthcare provider. Maybe some quick hands on treatment, then out the door. Very little or no education/guidance was given on their injury or issue. Those who do have longer treatments tend to be passed off to a lesser qualified personnel or just left to do their exercises on their own most of the time (since the therapist/clinician was busy with other patients).
Needless to say the results were not what these folks were hoping they would be!
Generalized treatment leads to generalized results.
Delegated care leads to less educated professionals providing less skilled treatments.
Ultimately landing you with a watered down treatment approach that results in poorer outcomes and breakdown in communication...... Not to mention that these business usually try to make up for lesser quality of care by having you come in more frequently than necessary in hopes that their outcomes will improve at the expense of your precious time!
At On Track Physio, we guarantee this will not be your experience. We even back it with a money back "Love it or Leave it" guarantee! Something you never see in healthcare..... If you’re going to spend your hard earned money on our services then it should be focused on YOU and the outcome you are trying to achieve!
Here is what High Quality of Care should feel like:
1) Time is actually taken to listen to and understand YOU, and your story about the path which lead you to your current state or current issue.
2) Time is actually taken to allow you to ask questions
3) Time is taken to perform multiple assessments each and every visit to best ensure that the intervention given will be most likely to produce the outcome which is desired.
4) Time is taken to demonstrate, teach, and coach the exercise or intervention so it is done properly. But is also repeatable for you to do at home independently of a healthcare provider. This gives you the best possible chance of achieving the desired outcome.
5) Consistent communication throughout the entire plan of care to avoid setbacks.
6) Truly skilled clinical experience and knowledge/understanding of how the entire body works as a unit. Focusing on just the painful area will get results some of the time, but the majority of the time there is multiple contributing factors.
Note: Notice how items 1-4 emphasized time. If your provider is constantly juggling clients or passing you off between provider. Your TIME would be best spent elsewhere!
Obviously we are biased..... At On Track Physio we guarantee that we will show you all 6 of these traits to receive high quality care. If you would like to experience this quality of care, please feel free to reach out to us via phone, email, or schedule a time for a FREE Discovery session. This session is all about giving you the TIME needed to make a good choice in your health.
About the Author: Dr. Greg Schaible is a physical therapist/strength coach specializing in athletic performance. He attended The University of Findlay, graduating in 2013 with his Doctorate of Physical Therapy (DPT). As a Track and Field athlete, he was as a 5x Division II All-American and 6x Division II Academic All-American. Greg is the owner of On Track Physiotherapy in Ann Arbor, Mi. You can stay up to date with helpful information and news on Facebook.